Privacy Policy

Trapperz Animal Removal

Effective Date: 01/25/2026 Last Updated: 07/01/2026

Trapperz Animal Removal ("Trapperz," "we," "us," or "our") provides humane wildlife removal and exclusion services in Lexington, Berea, Cincinnati, Dayton, Northern Kentucky, and surrounding Kentucky and Ohio communities. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at trapperz.net (the "Site"), call our office, request a quote, or otherwise interact with us.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or provide us with your information.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

  • Fill out a contact form, quote request, or scheduling form on our Site

  • Call, text, or email us

  • Request a service estimate

  • Leave a review or respond to a review request

  • Sign up for communications or promotions

This may include your name, phone number, email address, mailing/property address, and details about your wildlife removal or exclusion needs (such as the type of animal, location on your property, and photos or descriptions you share with us).

We do not sell your information.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information through cookies, pixels, and similar technologies, including:

  • IP address and general location (city/region level)

  • Browser type, device type, and operating system

  • Pages visited, time spent on pages, and referring/exit pages

  • Interactions with ads, including Google Ads click and conversion data

Call Tracking and Recording

We use call tracking numbers and services (which may include tools like Google Ads call tracking or third-party call tracking providers) to measure which marketing efforts generate phone inquiries. Calls to our tracked business lines may be recorded or transcribed for quality assurance, training, and marketing performance purposes. By calling a Trapperz Animal Removal phone number, you consent to this recording to the extent permitted by law. If you do not wish to have your call recorded, please let our team know at the start of the call, or contact us using the email address below instead.

Information from Third Parties

We may receive information about you from:

  • Google Ads, Google Analytics, and Google Business Profile

  • Review platforms (such as Google Reviews)

  • Referral partners, including local wildlife rehabilitators or other businesses who refer you to us

2. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and schedule service appointments

  • Communicate with you about your service, including confirmations, technician arrival updates, and follow-ups

  • Process payments and maintain service records (including our two-year warranty coverage on applicable work)

  • Improve our Site, services, and customer experience

  • Measure and improve the performance of our marketing and advertising, including Google Ads campaigns

  • Respond to reviews and customer feedback

  • Comply with legal obligations and enforce our agreements

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business, such as scheduling/CRM software, call tracking providers, payment processors, email/text messaging platforms, and website hosting providers.

  • Marketing and analytics platforms, such as Google (Ads and Analytics), to help us understand and improve marketing performance. These platforms may use cookies or similar technologies subject to their own privacy policies.

  • Referral partners, such as wildlife rehabilitators, only where necessary to coordinate a referral you've requested or consented to.

  • Legal and safety purposes, if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Trapperz, our customers, or others.

  • Business transfers, in the event of a merger, acquisition, or sale of business assets, in which case customer information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors use our Site

  • Measure the effectiveness of our advertising, including Google Ads conversion tracking and remarketing

You can control cookies through your browser settings. Disabling cookies may affect some features of our Site. We may also use conversion tracking pixels (such as the Google Ads tag) to understand which ads lead to calls, form submissions, or bookings.

5. Text Messaging

If you provide your phone number and opt in to receive text messages from us (such as appointment reminders or service updates), standard message and data rates may apply. You may opt out at any time by replying "STOP" to any message, or by contacting us directly. We do not sell or share your phone number with third parties for their own marketing purposes.

6. Data Retention

We retain customer and service information for as long as needed to provide our services, honor our two-year warranty, maintain business records, and comply with legal, tax, and accounting requirements. Marketing and analytics data may be retained according to the retention policies of the platforms we use (e.g., Google Analytics).

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Opt out of text messages (see Section 5)

To exercise any of these rights, contact us using the information in Section 10 below. We will respond to verified requests in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for adults seeking wildlife removal services and are not directed at children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Trapperz Animal Removal 2417 Noble Ave, Hamilton OH 45015. Phone: 513-299-8046 Email: matthew@trapperz.net for Cincinnati/NKY/Dayton or jacob@trapperz.net for Lexington services. Website: trapperz.net

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.